Application Support

We have been providing 24/7 application support since 2007. We have a dedicated Team of Database Professionals who can handle tight SLA schedules. We have built a customized alerting tool that has been configured to send alerts from Applications to reach Cell phones.

We also have a custom built tool to archive information about alerts and their resolution. This information is useful for issue resolution if the same issue occurs again.

Along with Database Support, we offer 1st Level 24/7 application support to clients.

The different task includes:-

Support Development Teams with new releases.
Support Development Team for any DML activity as all updates to the databases are done by the Support team.
Applications are monitored using monitoring tools with tight response time as defined in the SLA.

8 hour Dedicated Database Support

8 hour Dedicated Database Support by an Oracle Certified Professional.
Frequent monitoring of alert logs and trace files and resolving the problems encountered.
Automating of daily routine activities and monitoring the health of databases.
Restoration exercise will be conducted once in six months.
Proactive Performance Monitoring & Tuning.
Managing Backups and Regular Backup Integrity Testing to make sure the backups are valid.
Capacity Planning for Database Servers.
Applying security and interim patches whenever required.

24/7 Dedicated Database Support

24/7 Dedicated Database Support by an Oracle Certified Professional.
Complete emergency support for production database outages regardless of the time required resolving the problem.
Frequent monitoring of alert logs and trace files and resolving the problems encountered.
Analyzing the database performance at peak hours and resolving the bottlenecks using tools like AWR etc.
Automating of daily routine activities and monitoring the health of databases.
Restoration exercise will be conducted once in six months.
Implement Database password changer script to change passwords of Database accounts.
Implement script to automatically send pager alerts to selected users during incorrect password attempts.